Privacy Policy
At AC SERVICE POINT, protecting the privacy and personal data of our website visitors and service clients is our highest priority. This Privacy Policy outlines the minimal information we collect, how it is used, stored, protected, and processed in strict compliance with search engine advertising and user safety guidelines.
1. Independent Business Status & Clarification
Independent Service Provider Notice: AC SERVICE POINT is an independent local third-party home appliance repair and maintenance service provider. We are not an agency, middleman broker, or affiliated brand service center. We independently operate doorstep technician operations across Mumbai, Thane, Kalyan, Dombivli, and Navi Mumbai.
2. Information We Collect
When you fill out our online service booking or inquiry form, we collect only necessary operational details required to fulfill your repair request:
- Full Name: Used solely to register your booking and address you during service.
- Mobile Number: Used to contact you via voice call or SMS to confirm booking timing and coordinate technician dispatch.
- Service Requested: Used to assign certified technicians specialized in AC, Refrigerator, Washing Machine, or Microwave repair.
- Area / Location: Used to verify technician availability in your neighborhood.
3. How We Store & Protect Your Data
We take strict measures to ensure customer data security:
- Secure Storage: All submitted inquiry details are stored in password-protected, encrypted systems accessible only by authorized operational staff.
- Retention Policy: Customer details are retained only for the duration required to complete the repair service and handle warranty follow-ups, after which unnecessary logs are purged.
- Zero Financial Data: We do not ask for or store credit/debit card credentials, UPI PINs, banking passwords, or government identity numbers on our website.
4. Third-Party Data Sharing Policy
We strictly DO NOT sell, rent, trade, lease, or share your personal contact details with third-party marketing companies, agencies, brokers, or external advertisers. Your information is used strictly in-house and is shared exclusively with the technician assigned to complete your doorstep service call.
5. Compliance with Search Engine Advertising Policies
Our platform adheres to strict advertising policies (including Google Ads User Data Policies and Misrepresentation Guidelines). We do not engage in dishonest data collection, misleading claims, or unauthorized brand representations.